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Provider: Pro-Logic Technologies, Kangari Building, Nairobi
The earpiece is the small rectangular speaker at the top front of a smartphone, used exclusively for audio output during voice calls held to the ear. It is a lower-power component than the loudspeaker and, on many iPhones and newer Android flagships, also doubles as a secondary stereo speaker for media playback. Earpiece failure is a specific, identifiable fault: the phone works perfectly for everything except the ability to hear the other person during a standard phone call.
Symptoms of Earpiece Failure
- Cannot hear the other person during calls unless on speakerphone
- Earpiece audio is very faint, requiring maximum volume to hear anything
- Crackling or distorted voice audio during calls held to the ear
- No audio from the earpiece but media playback through loudspeaker works fine
- Sound works through Bluetooth or headphones but not the earpiece
Earpiece faults are sometimes caused by blocked mesh rather than component failure. The earpiece mesh at the top of the phone accumulates oils and debris from skin contact — cleaning often restores full volume.
Estimated Earpiece Replacement Costs in Nairobi (2024–2025)
| Device Category | Parts (KES) | Labour (KES) | Total Estimate (KES) |
|---|---|---|---|
| Budget Android | 200 – 600 | 400 – 700 | 600 – 1,300 |
| Mid-range Android (Samsung A-series, Redmi) | 400 – 1,000 | 500 – 900 | 900 – 1,900 |
| Samsung Galaxy S-series | 600 – 1,800 | 600 – 1,100 | 1,200 – 2,900 |
| iPhone (6 through XR) | 500 – 1,200 | 600 – 1,000 | 1,100 – 2,200 |
| iPhone (11 through 15 series — dual earpiece/speaker) | 700 – 2,000 | 700 – 1,200 | 1,400 – 3,200 |
Earpiece replacement on iPhones from X onwards requires removing the screen assembly to access the component, which adds to labour time.
Pro-Logic Technologies at Kangari Building, Nairobi handles earpiece mesh cleaning and component replacement for all major phone brands.
