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Samsung TV error 104 is closely related to other Wi-Fi connectivity errors but is more frequently associated with a successful initial connection that subsequently fails to hold, rather than a failure at the very first connection attempt.
What Error 104 Means
This error commonly appears after the TV has previously connected successfully, suggesting the fault lies in maintaining rather than establishing the Wi-Fi link. It often surfaces following a router firmware update, an ISP-side change, or a change in the number of devices connected to the network.
Common Causes
Router memory overload from too many connected smart home devices can cause it to periodically drop TVs and other lower-priority devices from the network. IP address conflicts, where two devices on the network are inadvertently assigned the same address, can cause intermittent disconnections. Power-saving modes on some routers can deprioritise or temporarily disconnect idle devices, including TVs left on standby. Signal interference from newly added electronics, such as microwaves or additional wireless routers, can also degrade a previously stable connection over time.
How to Fix It
Restart the router and TV together to clear any temporary IP conflicts or memory overload. Assign the TV a static IP address through your router's settings to prevent future address conflicts, a solution technicians frequently recommend for households in Ruaka and Syokimau with many connected devices. Disable any router power-saving or device-prioritisation features that might be deprioritising the TV's connection. If Samsung TV error 104 continues to recur despite these fixes, reducing the total number of devices connected to the network or upgrading to a more capable router can provide a lasting solution. Persistent issues after network-side fixes should prompt a professional check of the TV's Wi-Fi hardware.
Cost Guide (Nairobi)
| Service | Estimated Cost (KES) |
| Diagnostic check | 500 - 1,000 |
| Static IP configuration | Free - 500 |
| Router settings adjustment | Free |
| Wi-Fi module inspection/repair | 2,500 - 6,000 |
Frequently Asked Questions
- Why does my TV disconnect from Wi-Fi after working fine for weeks? This often points to router memory overload, IP conflicts, or new interference sources rather than a TV fault.
- What is a static IP address and how does it help? It assigns the TV a fixed network address, preventing conflicts that can occur with automatically assigned addresses.
- Can too many smart devices cause this error? Yes, an overloaded router struggling to manage many devices can intermittently drop lower-priority connections like TVs.
- Should I disable router power-saving features? Yes, if your router deprioritises idle devices, disabling this feature can prevent the TV from being dropped unexpectedly.
- Is this error a sign of a failing router or a failing TV? It is more commonly router or network-related, though persistent issues after ruling out network causes warrant a TV hardware check.
